This position performs dispatch and/or call taking of emergency and non-emergency medical assistance.

Essential Duties and Responsibilities:

(Other duties may be assigned)

 Dispatches emergency calls to closest appropriate unit utilizing the CAD tools to access system status.
 Monitor various radio frequencies to keep apprised of developing situations.
 Operates two-way radio and/or other communications equipment to copy calls to other public safety agencies

    and medical first responders.
 Read and effectively interpret maps and information from a computer screen in order to determine locations and
    provide directions.
 Enters, updates, and retrieves information from a variety of computer systems.
 Relay information and messages to and from emergency sites, to all other individuals or groups requiring
    notification.
 Scan computer screens, and contact field units in order to determine units available for dispatch.
 Knowledge of and ability to operate computer-based telephone system.
 Demonstrates faithfulness in work attendance and punctuality
 Exhibits sufficient multi-tasking to accomplish required time management of all activities
 Works diligently to provide excellent customer service by being calm, polite, and sympathetic

Behavioral Core Competencies:
To perform the job successfully, an individual should demonstrate the following competencies on a daily basis. These
factors will be used to measure an employee’s performance throughout the workday.

Administrative:
1) Demonstrates proper attendance and punctuality requirement
2) Completes tasks on time and accepts responsibility for the best of the organization
3) Time management and prioritizing – shifts back and forth between two or more activities or sources of

    information and can prioritize activities based on specific rules/guidelines
4) Pursues training and development opportunities; strives to build knowledge and skills in order to share with
    the organization
5) Observes proper safety and security procedures

Communication:
1) Distribution of information, both written and oral
2) Provides excellent customer service
3) Demonstrates teamwork with co-workers and supports organizational success
4) Supports organization’s goals and values; supports EEOC values by respecting diversity within the
    organization
5) Maintains highest standards of professionalism

Cognitive:
1) Problem solving – discovers, analyzes, and solves problems to overcome obstacles
2) Speed of Closure – quickly assesses and implements course of action required
3) Exhibiting problem sensitivity – recognizes when something is wrong or about to go wrong
4) Communication multi-tasking through maintaining situational awareness at all times
5) Initiative – identifies opportunities and issues, and proactively acts to follow through on work activities to
    capitalize or resolve them
6) Innovative – generates unique ideas for improving work
7) Exhibits adaptability – can change in demanding work environment when unexpected events happen for the
    best environmental fit
8) Listening – accurately receives information and reciprocates effectively to party received from
9) Decision making - weighing risks, makes accurate and quality judgments
10) Uses analytical thinking without becoming easily distracted

Education: High School diploma or equivalent

License/Certification and/or registration: Has successfully completed EMD certification in call taking and/or dispatching of medical emergency calls.
Additional Abilities/Skills: Typing Skills - Must have the ability to type a minimum of 35 words per minute. Pre-employment Testing - CritiCall (Computerized Critical Skills) testing with a minimum of 80% score.