The Insurance Follow-up Supervisor is responsible for overseeing the Insurance Follow-up Team within the Physician Services Revenue Cycle Department. This role ensures timely follow-up on outstanding insurance claims, proper resolution of denials, and compliance with payer guidelines. The Insurance Follow-up Supervisor monitors staff productivity, provides training, and works to improve reimbursement processes and reduce claim aging.
Education: High School Diploma/GED required. Associates or Bachelors Degree preferred. Billing Specialist Certification or Applicable College Course preferred.
Experience: 3 – 5 years of experience in medical billing, insurance follow-up, or revenue cycle management. 1–2 years of supervisory or team-lead experience preferred. Strong knowledge of insurance claim processing, denial management, and payer guidelines. Knowledge of CPT, ICD-10, and HCPCS coding basics. Proven applicable experience working in an environment that utilizes electronic billing, internal report archives, and tools for applicable database management. GPMS experience strongly preferred.
Additional Skills/Abilities: Proficient knowledge within Excel, Word, and Outlook and/or Zimbra. Effective communication skills verbally and written with internal Hospital departments, Physician Offices, Patients, as well as external customers. Ability to effectively plan, organizes, and prioritizes while working independently and efficiently supervising a large volume of accounts and staff. Ability to complete multiple tasks simultaneously in a fast-paced environment. Proficiency with spreadsheets and reporting tools. Extensive knowledge of medical terminology and medical insurance within the industry. Strong analytical and problem-solving skills and attention to detail. Leadership and team management. Proven applicable experience of preparing complex correspondence to resolve accounts. Working knowledge of the payer guidelines, state, and federal laws concerning collection activities.
Build your career with us
At Huntsville Hospital, Huntsville Hospital for Women & Children and Madison Hospital, you’ll find meaningful work, supportive teams and opportunities to grow within a locally governed, nonprofit health system committed to the communities we serve. Our workplace culture has earned national recognition, including Newsweek’s America’s Greatest Workplaces in Health Care 2026 and Forbes’ America’s Best-in-State Employers 2025.
Huntsville Hospital is the region’s primary referral center for advanced and specialty care, home to a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU and North Alabama’s Level I Trauma Center. Together, our three Madison County hospitals have 971 licensed beds and offer career opportunities across a wide range of specialties and care settings.
Employees have access to continuing education, Shared Governance, Clinical Ladder, Nurse Residency, tuition assistance, child care, wellness resources, an on-site employee pharmacy and health clinic, and more. We are proud to be an equal opportunity employer and a partner in the U.S. Army Partnership for Your Success (PaYS) Program.
Huntsville Hospital Benefits:
We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!
Learn more about Huntsville Hospital Health System:
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