The Care Coordination Liaison serves as a key point of contact between patients, healthcare providers, local clients’ employees, and internal teams to ensure smooth navigation of primary care, specialty services, lab work, imaging, and procedures within the HH Health System. This role manages inbound communications through calls, emails, and faxes while collaborating with the Corporate Care Team to maintain efficient workflows. The Liaison is required to work onsite at HH Urgent Care in Madison on designated days to coordinate referrals directly with physicians and staff, utilize the EMR system, and ensure timely processing of patient needs. Building relationships with providers and staff is essential to facilitate appointments and provide a positive patient experience. Responsibilities include data collection, reporting, accurate documentation, and addressing care coordination gaps. By managing referrals effectively and supporting patient retention efforts, the Liaison helps ensure continuity of care. This position reports to the Senior Manager of Corporate Health Business Development.

Education required: High school diploma/GED

Education preferred: Associates or Bachelor's degree

Experience: Prior customer service, health insurance, care management, scheduling, and/or related experience

Addiitional Skills/Abilities:

Highlights of our hospitals

Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if  you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army’s Partnership for Your Success (PaYS) program. 
Ask us about incentives and additional opportunities.

Huntsville Hospital Benefits:

We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

 Learn more about Huntsville Hospital Health System:

• Careers: https://careers.hhsys.org/careers-home
• Benefits: https://careers.hhsys.org/us/en/benefits
• Education & Professional Development: https://www.huntsvillehospital.org/education
• Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al