The Coordination Specialist serves as the key intermediary between patients, healthcare providers, local employers’ employees, and internal teams, ensuring seamless navigation or primary care, specialists, lab work, imaging, and procedures within the HH Health System. This role manages inbound communications including calls, emails and faxes, and coordinates with the Corporate Care Team to streamline workflows and optimize efficiency. The specialist builds relationships with provider scheduling teams to secure timely appointments and ensure patients receive necessary care without delays. Responsibilities include data collection, reporting, and accurate documentation to facilitate smooth handoffs. Additionally, this role identifies and resolves care coordination gaps to enhance the patient experience. By effectively managing referrals and optimizing patient retention. Specialist must be flexible and may be required to work on site at HH Urgent Care as part of the position coverage requirements. The position reports to the Senior Manager of Corporate Health Business Development.

Education required: High school diploma or GED

Education preferred: Associates or Bachelor Degree.                               

Experience: Prior customer service, health services, health insurance, case management, scheduling, and/or related experience. 

Additional Skills/Abilities: 

• Knowledge of health care environment.
• Computer literate with the ability to learn new software applications, develop reports, and review data.
• Excellent communication and customer service skills required. 
• Attention to details and ability to handle multiple tasks simultaneously. 
• Ability to problem solve and communicate effectively.

Highlights of our hospitals

Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if  you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army’s Partnership for Your Success (PaYS) program. 
Ask us about incentives and additional opportunities.

Huntsville Hospital Benefits:

We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

 Learn more about Huntsville Hospital Health System:

• Careers: https://careers.hhsys.org/careers-home
• Benefits: https://careers.hhsys.org/us/en/benefits
• Education & Professional Development: https://www.huntsvillehospital.org/education
• Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al