The Centralized Scheduling Representative will promptly answer telephone calls and schedule patients in a timely manner within Department guidelines. In addition to scheduling outpatient tests and procedures, the Centralized Scheduling Rep will enter demographic and insurance information, Pre-Cert Info when applies, into the scheduling system. The Centralized Scheduling Representative accurately listens to requests from patients, physicians, physician’s office personnel, and inter-hospital departments in an effort to effectively schedule patients for procedures giving high priority to customer service and complete customer satisfaction. Must maintain the department standards and also working together as a team. The Scheduling Representative is responsible for checking Medical necessity, and patient Insurance. The Centralized Scheduling Representative assists in maintenance and upgrade of the scheduling system.

Education required: HIgh school diploma or GED equivalent

Experience: Two to Three years in customer service/ public relations role preferred. Will consider two years of previous work experience in other fields. Previous experience with automated telephone equipment and multi-line telephone desired. Medical Terminology and previous scheduling experience desired.

Additional skills/abilities: 

• Excellent verbal and written skills required
• Must possess ability to work in a fast-paced environment with a positive attitude
• Must demonstrate effective time management skills
• Must demonstrate efficiency and organizational skills with the ability to multitask

Highlands Medical Center is a 170-bed hospital located in Scottsboro, offering a wide variety of emergency, inpatient and outpatient services to support the wellness of our community. A part of the Huntsville Hospital Health System, HMC has the strength of a collaborative group of high-performing hospitals across North Alabama to share information, processes, ideas and best practices for continual enhancements to the care and services offered to meet the health care needs of our diverse community. Accredited by the Joint Commission, Highlands Medical Center stands out as one of the top-rated healthcare providers in the state.

In addition to Highlands Medical Center, the system provides many services through owned-entities across the community - Highlands Family Medicine, Highlands Home Health, Highlands Occupational Medicine, Highlands Surgical Services, Jackson County Family Medicine, Scottsboro OB-GYN, Highlands Pediatrics, and Highlands Health & Rehab and Cumberland Health & Rehab, two rehabilitation and long-term care nursing homes. With over 720 employees, HMC is one of the largest employers in Jackson County.