Directs, administers, and coordinates the activities of the organization in support of policies, goals, and objectives established by the HH EMS President by performing the following duties personally or through subordinate managers.

Manages subordinate supervisors in Operations. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training supervisory employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

· Provides day-to-day direction for ambulance operations of agency

· Directs the preparation of short-term and long-range plans and budgets based on operations goals and growth objectives.

· Implement programs that meet company goals and objectives.

· Participates or directs conflict resolution for operations employees.

· Maintains a sound plan of organization, establishing policies to ensure adequate management development and to provide for capable management succession.

· Develops and installs procedures and controls to promote communication and adequate information flow within the organization.

· Evaluates the results of overall operations regularly and systematically and reports these results to the HH EMS President.

· Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.

· Ensures that all organizational activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations

Hard Skills:

1) Education and/or Experience - Bachelor's degree (BA/BS) from four-year college or university; over 10 years’ management experience in Emergency Medical Services industry; or equivalent combination of education and experience

2) Certificates, Licenses, Registrations:

1. State of Alabama Paramedic License

2. Current Healthcare Provider CPR Certification

3. Provider Certification in ACLS

3) Mathematical Skills – Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic math/algebra.

4) Computer Skills - To perform this job successfully, an individual should have knowledge of Spreadsheet software and Word Processing software.

Soft Skill Requirements:

1) Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization.

2) Writing Skills:

Ability to write reports, business correspondence, and procedure manuals.

3) Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.