Operates a switchboard or telephone console to route incoming calls and place outgoing calls. Relies on instructions and pre-established guidelines to perform the functions of the job. Oversees scheduling for Switchboard Operators.

• Places outgoing calls for employee which requires operator assistance records such calls,
answers questions regarding patient condition according to established procedure
• Answers “code phone” and pages appropriate information
• Assists in processing mail and patient accounts as time permits
• Answers incoming calls questions, direct visitors to patient rooms, etc.
• Responsible for remaining aware of disaster plan and procedure to follow in the event of a drill or
an actual disaster occurs
• May enter data on records
• Oversees scheduling of Switchboard Operators to ensure there is adequate coverage for the
department
• Efficiently utilizes resources and supplies.

• Proficiently utilizes computer system to access patient information, email, and other required
systems.
• Successfully performs other duties as assigned.

Education Required: High School Diploma or GED Equivalent

Experience: Minimum of 6 months customer service required. Knowledge of computers, and other standard office equipment required.

DeKalb Regional Medical Center celebrated its 35th anniversary in October 2021. Throughout its history, the team of healthcare providers here have been proud to serve the people of Fort Payne, Alabama.

Today, DeKalb Regional is 134-beds and offers comprehensive services including cardiac catheterization, geriatric psychiatric services, women’s and children’s services, bariatric services, orthopedics services, and many more. DeKalb Regional and its physicians serve patients from throughout Northeast Alabama and Western Georgia.

DeKalb Regional is committed to providing quality care close to home. The hospital is accredited by The Joint Commission and the American College of Cardiology as a Primary Stroke Center and Chest Pain Center. It was also awarded the 2023 Get with the Guidelines Rural Stroke Bronze Quality Award from the American Heart Association. In fall of 2023, DeKalb Regional was one of seven hospitals in Alabama to receive an “A” grade from The Leapfrog Group.

DeKalb Regional Medical Center has 500 employees and more than 100 members of the medical staff.