Responsible for the collection of patient account balances. TYPICAL PHYSICAL DEMANDS: Requires
sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally
lifting files or paper weighing up to 50 pounds. Requires manual dexterity sufficient to operate a
keyboard, operate a calculator, telephone, copier and such other office equipment as necessary. Vision
must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is
necessary to view and type on computer screens for long periods and to work in an environment which
can be very stressful. TYPICAL WORKING CONDITIONS: Work is performed in an office environment.
Involves frequent contact with patients, physicians and staff. Contact may involve dealing with angry or
upset people. Work may be stressful at times. Evening and Weekend work may be required.

• Identifies delinquent accounts, aging period and payment sources.
• Reviews each account by computer, reports and other information sources.
• Performs collection actions including contacting patients by statement, telephone and letter for all
current accounts as well as old company accounts.
• Evaluates patient financial status and establishes budget payment plans.
• Reviews accounts for possible assignment to collection agency, makes recommendations to
Controller and prepares information for collection agency.
• Identifies and resolves patient billing complaints.
• Researches guarantor credit balances.
• Assists in answering telephone, routing calls and providing requested information as needed.
• Regularly reviews and acts on deceased and no statement accounts per office policy.
• Assists in care and maintenance of department equipment.
• Participates in educational activities and attends required meetings.
• Maintains strictest confidentiality.
• Performs related work as required.

Education Required
• High School Diploma or GED required.

Education Preferred

License, Certification and/or Registration

Experience
• One year of collection experience.

Additional Skills/Abilities
• Requires knowledge of medical billing/collection practices.
• Knowledge of basic medical coding.
• Knowledge of insurance agency operating procedures and practices.
• Knowledge of governmental legal and regulatory provisions related to collection activities.
• Skill with computer applications and use of calculator.
• Ability in establishing and maintaining effective working relationships with co-workers,
supervisors, and the public.
• Ability to communicate clearly.
• Ability to work independently.
• Knowledge of the organizations policies and procedures.
• Ability to maintain confidentiality of sensitive information.
• Upholds effective work habits including, but not limited to, regular attendance, teamwork, initiative,
dependability, and promptness.
• Some medical insurance background preferred.