HH Health System

Welcome page

Centralized Scheduling Rep, Full Time, Days

Job Locations US-AL-Decatur
Hospital Decatur Morgan Hospital
Requisition ID
2025-65766
Position Type
Regular Full-Time
Department Number
DM-84240
Department Name
DM Patient Access

Overview

The Centralized Scheduling Representative will promptly answer telephone calls and schedule patients in a timely manner within Department guidelines. In addition to scheduling outpatient tests and procedures, the Centralized Scheduling Rep will enter demographic and insurance information, Pre-Cert Info when applies, into the 1Chart Scheduling system. The Centralized Scheduling Representative accurately listens to requests from patients, physicians, physician’s office personnel, and inter-hospital departments in an effort to effectively schedule patients for procedures giving high priority to customer service and complete customer satisfaction. Must maintain the Dept Standards of “Talk Time” and also working together as a team. The Scheduling Representative is responsible for checking Medical necessity, and patient Insurance. The Centralized Scheduling Representative assists in maintenance and upgrade of the 1Chart Scheduling system.

Responsibilities

Key Responsibilities / Essential Functions
 
1. Accurately identifies patient records using 2 patient identifiers.
2. Schedules patients for correct test at correct facility
3. Schedules patients promptly and efficiently 
4. Accurately enters data into the registration system, including medical, demographic, 
 insurance, precertification, and medical necessity data.
5. Accurately relays prep / arrival times and directions to facilities
6. Performs all scheduling functions with minimal supervision or guidance
7. Provides excellent customer service and service recovery when needed.
8. Prioritizes multiple simultaneous customer / physician / staff requests.
9. Successfully complete all mandatory training 
10. Responsible for managing personal time and attendance, notifying   
 supervisor immediately of issues
11. Responsible for knowledge of all pertinent policies and procedures
12. Utilize AIDET and HEATT to problem solve with patients, visitors, co-workers, and staff  
 from other departments.  

 

Qualifications

Education Required

·         High School diploma/GED required.

Education Preferred

·         Post secondary education preferred.

License, Certification and/or Registration

 

Experience

·         Two to Three years in customer service/ public relations role preferred.

·         Will consider two years of previous work experience in other fields.

·         Previous experience with automated telephone equipment and multi-line telephone desired.

·         Medical Terminology and previous scheduling experience desired.

Additional Skills/Abilities

·         Excellent verbal and written skills required.

·         Must possess ability to work in a fast-paced environment with a positive attitude.

·         Must demonstrate effective time management skills.

·         Must demonstrate efficiency and organizational skills with the ability to multitask.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed