This position works closely with the department manager to ensure all customer service reps are trained appropriately to serve our patients and their needs.  The position serves as the most experienced or skilled customer service associate and is cross trained and functions in all areas of customer service and also trains and interviews new hires, and assumes limited supervisory duties as needed.  Assists CSR’s with service recovery, difficult patient interactions as necessary.  Must have knowledge of all insurance products.  Also works closely with the early out vendors and serves as the point of contact of them.   All other duties as assigned.

Minimum Knowledge, Skills and Experience required:

• General application knowledge of EXCEL, WORD, and ACCESS.
• Proven applicable experience working in an environment that utilizes electronic billing, internal report archives, and tools for applicable database management.
• 1 to 3 years working experience of Hospital or Physician office billing and collection processes including producing account customer service relations with positive outcomes.
• Proven applicable experience of preparing complex correspondence to resolve accounts
• Effective communication skills verbally and written with internal Hospital departments, Physician Offices, Patient, and Insurance payors.
• 1 year of supervisory experience.
• Must be able to effectively manage a large volume of accounts and issues while maintaining a high accuracy and positive outcomes.

Education: 

• High School Diploma
• Prefer applicant with associates degrees and/or some applicable college courses.

Highlights of our hospitals

Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if  you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army’s Partnership for Your Success (PaYS) program. 
Ask us about incentives and additional opportunities.

Huntsville Hospital Benefits:

We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

 Learn more about Huntsville Hospital Health System:

• Careers: https://careers.hhsys.org/careers-home
• Benefits: https://careers.hhsys.org/us/en/benefits
• Education & Professional Development: https://www.huntsvillehospital.org/education
• Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al