This is the liaison between patients and families in the Emergency Department. This position will respond to the needs of the patients/families/visitors and provide support to all staff. This position will receive direction from the Director of Emergency Services at Madison Hospital. Additional, in an effort to sustain and improve our service culture and the hospitals HCAHPS and patient experience performance, the liaison will address wait times for service, procedures and results. This position will assist with elopements and respond to allegations of rudeness of staff. Demonstrates through behavior Huntsville Hospital's mission, vision and values as outlined in this document, Employee Handbook and the Power of Excellence.

Education required: High School/ GED completion

Education preferred: Bachelors degree in health administration, social work, psychology, nursing, communications or public relations preferred.

Experience: Two to five years experience in health-related professions, public relations or communication fields.

Additional Skills/Abilities: Strong interpersonal and high level of effective communication, verbal, written and phone skills required. Must have the ability to make quality, independent decisions and demonstrate a high degree of critical thinking ability. Strong problem-solving, counseling, complaint management mediation, conflict negotiation and crisis intervention and other conflict resolution skills are a must. Must be able to function objectively in hostile, sensitive, and stressful situations, "think on ones feet", manage stress and anticipate and improvise when needed. Must be knowledgeable in Microsoft Word, Excel and PowerPoint. Good empathetic listener and considers the needs of others. Must be detail- oriented, self-directed and can function independently. Excellent time management and organizational skills are a must. The ability to prioritize, follow-through and multi-task while remaining patient/customer focused are a must. Good stand-up and solid presentation skills are needed. Must be comfortable before large groups and effective in communicating information and new ideas. Ability to work at all levels of the organization and represent Huntsville Hospital to the patients/families/visitors/coworkers and physicians in manner consistent with our mission, vision, values and the Power of Excellence is a must. Must successfully collaborate with counterparts within the work area and throughout organization. Must have the ability to maintain confidentiality of records and information.

Highlights of our hospitals

Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if  you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army’s Partnership for Your Success (PaYS) program. 
Ask us about incentives and additional opportunities.

Huntsville Hospital Benefits:

We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!

 Learn more about Huntsville Hospital Health System:

• Careers: https://careers.hhsys.org/careers-home
• Benefits: https://careers.hhsys.org/us/en/benefits
• Education & Professional Development: https://www.huntsvillehospital.org/education
• Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al