The following statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements, which may be inherent in the position.

Position Summary:  Through the use of various reports, patient contact, and referrals, the Financial Assistance Representative works to award qualified applicants with Financial Assistance through MMC.  They assist patients with their applications as needed, answer questions, and review applications to ensure completeness and qualification.  They also assist others in the eligibility department as needed.

Primary Responsibilities:

•  Receiving and reviewing Financial Assistance applications daily 

• Assisting patients by phone and in person with application process

• Calculates Financial Assistance copays monthly

• Assess M, F, and d collect code bi-weekly. Review death certificates for account adjustments

• Coordinate Financial Assistance approvals to send to Finance for account balance adjustment

• Audit V code over 5000 weekly and attempt to procure Financial Assistance completion.

• Communicates and relays with Collection Agencies

• Troubleshoot and resolve issues with Eligibility Programs Manager Daily  

This position requires, at minimum, a high school diploma or GED. Associate’s or Bachelor’s degree in a field related to healthcare billing, business, or a related field is preferred.  Prior experience in the healthcare environment and/or customer service is preferred.  A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary.  This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. It also requires critical thinking and problem solving to ensure the best care possible for our patients.

Lake Guntersville, a mountain-lakes jewel, is located approximately 30 miles from metro Huntsville – and is home to Marshall Medical Centers.

Marshall Medical Centers, an affiliate of the Huntsville Hospital Health System, serves the residents of Marshall County and the surrounding area (population approximately 125,000). With two hospitals, eight outpatient locations and a highly-trained team of physicians practicing 28 specialties, Marshall Medical is a confident, convenient choice for local healthcare. Residents can remain close to home and receive excellent care – often provided by those who are neighbors and friends.

Marshall Medical Center South is a 150-bed hospital in Boaz, Alabama, and opened in 1956. Marshall Medical Center North, in Guntersville, opened in 1990 – and – is a 90-bed facility. In addition to the two hospitals, the Gary R. Gore Medical Complex is conveniently located mid-county and is home to several outpatient clinics and a 22,000 square foot comprehensive Cancer Care Center.

Named by the Joint Commission as a “Top Quality Performer” among America’s hospitals, Marshall Medical Centers’ patients can be assured they are being treated in an environment where a premium is placed on quality and best practices.