Job Summary
We are seeking a motivated and detail-oriented Collection Agent to join our team. The ideal candidate will be responsible for managing accounts receivable and ensuring timely collection of outstanding debts. This role requires strong communication skills, a solid understanding of financial processes, and the ability to analyze accounts effectively. The Collection Agent will play a crucial role in maintaining healthy cash flow and supporting the overall financial health of the organization.

Responsibilities

• Conduct thorough account analysis to identify outstanding debts and prioritize collections.
• Utilize medical terminology to communicate effectively with clients in the healthcare sector.
• Perform account reconciliation to ensure accuracy in records and resolve discrepancies.
• Utilize accounting software and financial software for tracking payments and managing accounts receivable.
• Engage in revenue cycle management to optimize collections processes and reduce outstanding balances.
• Handle medical collection tasks with professionalism, ensuring compliance with regulations.
• Execute telemarketing strategies to follow up on overdue accounts and negotiate payment plans.
• Maintain accurate records of all communications and transactions related to collections.
• Collaborate with other departments to resolve issues related to accounts and improve collection strategies.

Experience

• Proven experience in collections or accounts receivable roles is preferred.
• Familiarity with accounting software and financial software is essential for managing accounts efficiently.
• Knowledge of medical terminology is a plus, particularly for roles within healthcare organizations.
• Strong skills in account analysis, reconciliation, and revenue cycle management are highly desirable.
• Experience in telemarketing or customer service can enhance communication effectiveness with clients.
• Understanding of debits and credits is necessary for accurate financial recordkeeping.