Responsible for observing activities in the HH Health System using CCTV and dispatching Security officers appropriately. Accurately answers telephone calls from physicians, nurses, ancillary personnel and other internal and external customers and/or agencies and accurately connects them with the appropriate hospital personnel. Accurately communicates and dispatches security calls, courier/transport calls and work orders utilizing various communication devices. Promptly and accurately initiates off-line procedures when indicated. Performs secretarial tasks such as typing, filing, etc. Interacts extensively with other departments both in written and telephone correspondence. May be called upon to greet, valet park, transport patients and conduct courier runs. Perform Notary services for patients and patient’s families Provides support in planning, scheduling, and organizing routine department activities.
Education: HS/GED with typing, computer applications and telephonic communications training.
Experience: Two years of directly applicable customer service support and dispatch experience. Must be proficient in Microsoft Excel, Word, Access, email and all office equipment. Must have excellent telephone etiquette. Must possess a driver’s license and be insurable by HH standards.
Additional Skills/Abilities: Must be able to work in a fast paced environment, requiring prioritizing and changing tasks frequently and quickly while maintaining composure under pressure. Excellent customer service and communication skills both written and verbally. Knowledge of reading a map and giving verbal directions and possess excellent decision making skills. They must successfully complete the non-physical portion of the Security Academy to include certifications in:
Highlights of our hospitals
Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army’s Partnership for Your Success (PaYS) program.
Ask us about incentives and additional opportunities.
Huntsville Hospital Benefits:
We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!
Learn more about Huntsville Hospital Health System:
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