Greets the public, patients, and families. Obtains and enters demographic and financial information for all patient types. Handles all customer service issues in a customer friendly manner. Accurately listens and responds appropriately to address and resolve issues at hand. Must ensure all paperwork is checked for registration accuracy. Must continually enhance knowledge regarding administrative processes in order to train new hires and existing employees. Should show initiative in process improvement. Must collect required fees from patients or authorized representatives. Responsible for daily operations. Must be flexible to work as scheduled or needed, which may include alternate shifts, weekends, holidays, and being on call.

Education: High School Diploma or GED Equivalent

Experience: Two to three years of customer service/public relations/leadership experience preferred; Two to three years computer experience preferred; Previous medical record or billing experience strongly preferred; Will consider one year of previous work experience in other fields

Located in beautiful Fort Payne, DeKalb Regional Medical Center has been proudly serving families in northeast Alabama and western Georgia since 1986.

With 134 patient beds, 500 employees and more than 100 physicians, DeKalb Regional offers a long list of comprehensive medical services, including cardiac catheterization, orthopedic surgery, 24/7 emergency care, maternity care, women’s and children’s services, weight loss surgery, geriatric psychiatric care, sleep medicine and more.

DeKalb Regional is committed to providing quality care close to home. The hospital is accredited by The Joint Commission and the American College of Cardiology as a Primary Stroke Center and Chest Pain Center. In 2023, DeKalb Regional was awarded the Get With The Guidelines Rural Stroke Bronze Quality Award from the American Heart Association, and was one of seven hospitals in Alabama to receive an “A” grade from The Leapfrog Group.