The following statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements, which may be inherent in the position.

The IT Network Support Tech Lvl II supports the hospital's technology infrastructure by installing, maintaining, and troubleshooting computer hardware, peripheral devices, and related equipment. It also includes installing, updating, and problem solving common software and application issues tracked within a ticketing system. Historically, this role does not evolve into a networking or network admin career path. Working as a cohesive asset to the I.T. Department, this role ensures that all hardware systems function effectively to support clinical, financial, and administrative operations. The ideal candidate demonstrates strong problem-solving skills, attention to detail, takes initiative, and a commitment to maintaining a secure and efficient technology environment in a healthcare setting.

EDUCATION

High School GED

High School Diploma

College AS or BS

QUALIFICATIONS:

Ability to read, write, hear and verbally communicate to the degree required to perform the job.

Displays positive, cooperative, diplomatic, motivated attitude.

Good problem solving and analytical skills.

Ability to work as a team member in all activities.

Adaptability to stressful, ever changing situations.

Preferred Experience:

                             Computer Imaging

                             Printer troubleshooting

                             Microsoft Office Skills

                             Ticketing System

                             Active Directory

                             Email usage and problem solving

Lake Guntersville, a mountain-lakes jewel, is located approximately 30 miles from metro Huntsville – and is home to Marshall Medical Centers.

Marshall Medical Centers, an affiliate of the Huntsville Hospital Health System, serves the residents of Marshall County and the surrounding area (population approximately 125,000). With two hospitals, eight outpatient locations and a highly-trained team of physicians practicing 28 specialties, Marshall Medical is a confident, convenient choice for local healthcare. Residents can remain close to home and receive excellent care – often provided by those who are neighbors and friends.

Marshall Medical Center South is a 150-bed hospital in Boaz, Alabama, and opened in 1956. Marshall Medical Center North, in Guntersville, opened in 1990 – and – is a 90-bed facility. In addition to the two hospitals, the Gary R. Gore Medical Complex is conveniently located mid-county and is home to several outpatient clinics and a 22,000 square foot comprehensive Cancer Care Center.

Named by the Joint Commission as a “Top Quality Performer” among America’s hospitals, Marshall Medical Centers’ patients can be assured they are being treated in an environment where a premium is placed on quality and best practices.