Key Responsibilities / Essential Functions

1. Communicates with visitors, fellow employees, medical staff and guests in a positive and professional manner.  Keeps supervisor and co-workers informed.  Acts as a liaison.
2. Serves as systems expert for assigned business lines. Meets with users to determine quality of service.  Efficient in completing user requests.  Researches and analyzes computerized system methods and best practices and recommends those best suited for enhancing the productivity and efficiency of DMH operations for assigned business lines.
3. Provides direct operational support.  Determines specific system and application configurations for assigned business lines. Demonstrates flexibility and creativity in completing regular duties and specially assigned tasks.
4. Coordinates the planning, design, and deployment of new installations, upgrades and enhancements and the development and implementation of disaster/recovery (downtime) procedures.
5. Maintains complete and accurate documentation; task and project based.  Utilizes IS Helpdesk software application. Assigns issue priorities and maintains work scheduled required to meet project deadlines.
6. Provides effective computer system support by assisting in diagnosing and solving network or server operating malfunctions in a timely manner. Works closely with IS technical personnel in planning and problem resolution.
7. Conducts informal education of end users on network operations and applications; promotes use of standard operating practices.  Assesses training needs among system users and actively participates in training activities.
8. Reports to the hospital, according to departmental procedure on responding to call, if the problem cannot be solved in a remote manner.
9. Completes special projects as requested by the IS Director.

Minimum Knowledge, Skills, Experience Required: Demonstrates technical knowledge and abilities with:

·         Computer software, software design and development, hardware, equipment assembly and installation;

·         Installing, operating, adapting, diagnosing and repairing malfunctions in application software;

·         Oral and written communication;

·         Record and interpret information accurately;

·         Handle multiple duties simultaneously;

·         Use common sense, independent learning, and technical information to solve problems.

Education: Requires general knowledge acquired through a four-year college education or equivalent experience. RN license required.

Experience:  One to two years experience in a directly related Information System role desirable.  Previous experience in assigned business lines and/or healthcare setting highly desirable.

Key Responsibilities / Essential Functions

1. Communicates with visitors, fellow employees, medical staff and guests in a positive and professional manner.  Keeps supervisor and co-workers informed.  Acts as a liaison.
2. Serves as systems expert for assigned business lines. Meets with users to determine quality of service.  Efficient in completing user requests.  Researches and analyzes computerized system methods and best practices and recommends those best suited for enhancing the productivity and efficiency of DMH operations for assigned business lines.
3. Provides direct operational support.  Determines specific system and application configurations for assigned business lines. Demonstrates flexibility and creativity in completing regular duties and specially assigned tasks.
4. Coordinates the planning, design, and deployment of new installations, upgrades and enhancements and the development and implementation of disaster/recovery (downtime) procedures.
5. Maintains complete and accurate documentation; task and project based.  Utilizes IS Helpdesk software application. Assigns issue priorities and maintains work scheduled required to meet project deadlines.
6. Provides effective computer system support by assisting in diagnosing and solving network or server operating malfunctions in a timely manner. Works closely with IS technical personnel in planning and problem resolution.
7. Conducts informal education of end users on network operations and applications; promotes use of standard operating practices.  Assesses training needs among system users and actively participates in training activities.
8. Reports to the hospital, according to departmental procedure on responding to call, if the problem cannot be solved in a remote manner.
9. Completes special projects as requested by the IS Director.