Responsible for observing activities in the Huntsville Hospital Medical District using CCTV and dispatching Security officers appropriately. Accurately answers telephone calls from physicians, nurses, ancillary personnel and other internal and external customers and/or agencies and accurately connects them with the appropriate hospital personnel. Accurately communicates and dispatches security calls, courier/transport calls and work orders utilizing various communication devices. Promptly and accurately initiates off-line procedures when indicated. Performs secretarial tasks such as typing, filing, etc. Interacts extensively with other departments both in written and telephone correspondence. May be called upon to greet, valet park, transport patients and conduct courier runs. Perform Notary services for patients and patient's families. Provides support in planning, scheduling, and organizing routine department activities.
Additional Skills/Abilities: Must be able to work in a fast paced environment, requiring prioritizing and changing tasks frequently and quickly while maintaining composure under pressure. Excellent communication skills both written and verbally. Knowledge of reading a map and giving verbal directions. Must successfully complete the non-physical portion of the Security Academy to include certifications in MOAB & IAHSS. Excellent decision making skills.
Minimum Knowledge, Skills and Experience required:
Education: HS/GED with typing, computer applications and telephonic communications training.
Experience: Two years of directly applicable customer service support and dispatch experience. Must be proficient in Microsoft Excel, Word, Access, email and all office equipment. Must have excellent telephone etiquette. Must possess a driver's license and be insurable by HH standards.